IT outsourcing strategy: how to outsource right

Businesses large and small are outsourcing their IT operations to third-party IT services companies for decades already. However, simply outsourcing IT tasks to a third-party company does not grant success. In order to be sure you invest time and money efficiently, a proper IT outsourcing strategy must be in place. We explain how to design it, what to look for and how to make sure IT outsourcing is beneficial for your business.

The first step to successfully outsourcing IT processes is finding a trustworthy IT outsourcing company like it outsourcing company IT Svit. A good IT partner must have some decent experience with a wide range of IT services, from web/app development and automated testing and QA, to cloud infrastructure deployment, DevOps services, blockchain solutions development and deployment, building cloud monitoring and Big Data analytics solutions, training ML & AI models, etc. In this case, you will avoid the mess of managing multiple remote teams from various Managed Services Providers.

How to select a good company? Experience and size must be the first factor, as small teams rarely have enough experience to cope with the scope of tasks of a larger IT outsourcing cloud computing project. Bigger teams field larger numbers of more experienced talents and can meet all project requirements with little effort.

The next way to choose a Managed Services Provider is through references from their previous customers. If an IT outsourcing company does their job well, they will be able to provide multiple reviews and feedback from satisfied clients.

Thus said, when a trustworthy IT outsourcing company is selected, it’s time to write down a clear partnership strategy. This process boils down to 4 major points:

  • Establish the project goals
  • Compose a precise project requirements list
  • Set current performance levels as the baseline
  • Select correct KPIs and track progress

A breakdown of each point is below.

Establishing project goals

Every IT outsourcing project must have a clear goal: lowering the OPEX, optimizing the infrastructure to remove excessive machines, getting rid of performance bottlenecks, etc.

A neat list of such goals will help visualize your expectations. In addition, you must make decisions like:

  • Should you work with 1 bigger company or several smaller teams?
  • Will core business processes be outsourced?
  • Should IT outsourcing cloud computing be a one-time project or a permanent choice?

Once your stakeholders make these decisions, you can move to form a list of project requirements.

Precise project requirements list

Write down everything you want to achieve during this project. Ask your company stakeholders to express their expectations regarding the IT outsourcing project outcomes. This list will highlight possible room for growth inside your organization — why pay to another party for fixing the things you can fix yourself? At the same time, this will help organize your project requirements, so you will all be on the same ground and know what you want to achieve with this project.

Setting the current baseline of performance levels

It is impossible to state something was improved if there are no measurable results and signs of such an improvement. Therefore, some parameter values must be accepted as baselines, so performance improvement will result in the growth (or reduction) of these values (like lower issue resolution time, more concurrent sessions, etc.)

Measure the progress using correct KPIs

Use measurable KPIs to demonstrate the impact of outsourcing IT workflows. The parameters can include things like:

  • Issue response time
  • Time-to-resolution
  • Revenue growth
  • Percentage of customer satisfaction
  • Fluency of communication

These KPIs can be measured by certain tools, so you can visualize the progress and impact of your partnership with an IT outsourcing company.

Conclusions on building an effective IT outsourcing strategy

Use these 4 steps to form a transparent and effective IT outsourcing strategy. This way, your team will dedicate more effort to the strategic growth of your business, while the IT outsourcing company will take care of delivering the expected project results.

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